Usability

Usability

The 36 usability criteria included a selection of the e-Gov Watch usability criteria, intended to represent best practice in usability that applies to government websites. The assessors looked at the following on each website to check for usability:

• Homepage
• Site purpose
• Audience
• Contact information
• Site map
• Feedback
• Whether the site shows when it was last updated
• Response times
• Labelling links
• Indexes
• Searching
• Navigation
• Look and feel
• Consistent behaviour
• Content
• Language
• Style and tone
• 'Chunking' of long documents
• Broken links
• Up to date information
• Help
• Forms
• Error messages