Research - International
This page provides links to other countries' e-government resources.
It includes information about people's perceptions and use of government
websites. Country ResourcesAustraliaTransforming Government, Volume 2: Enhanced Productivity. Case
studies of the benefits of e-government. The user experience of government online: recommendations for a
citizen-centric future. The Hiser Group, December 2002. E-government Benefits Study, National Office for the Information
Economy, Australia, April 2003 Future Challenges for E-government in Australia, including Community
Collaboration; Multi-channel Delivery; Collective Accountability;
Privacy and Legal issues; Accessibility; Value and Evaluation; and
Organisational and Management issues. 2004. Better Services, Better Government. Australian Government Information
Management Office, November 2002. This strategy maps out the next phase
of the federal government's drive to move from placing government
information and services online to more comprehensive and integrated
application of new technologies to government information, service
delivery and administration. Miscellaneous reports from Victorian governmentwww.egov.vic.gov.au/Victoria/StrategiesPoliciesandReports/Reports/reportsvic.htm CanadaCitizens First 3 – Canadian report on how citizens’ perceive services
their government provides. The Institute for Citizen-Centred Service
& The Institute of Public Administration of Canada, January
2003. United KingdomWhy ICT? The role of ICT in Public Services by Alexandra Jones and
Laura Willliams, The Work Foundation, March 2005 SmartGov: Renewing Electronic Government for Improved Service
Delivery by Noah Curthoys and James Crabtree Enabling a Digitally United Kingdom: A Framework for Action, UK
Cabinet Office, 2004 USAPew Internet & American Life Project report: How Americans get in
touch with e-government. July 2003. The Rise of the E-Citizen: How People Use Government Agencies' Web
Sites. April 2002. The New Egovernment Equation: Ease, Engagement, Privacy &
Protection. Hart-Teeter on behalf of the Council for Excellence in
Government and Accenture. April 2003 GlobalEuropeE-Europe 2005 Website: E-government. Top of the Web Survey on User Satisfaction and Usage of Public
e-Services. December 2004. Other Global ResourcesBrown University report on global e-government. September 2003. SIBIS (Statistical Indicators Benchmarking the Information
Society) OECD E-government Project Website OECD Report: The E-government Imperative. 2003. Accenture report: eGovernment Leadership: High Performance, Maximum
Value. May 2004 United Nations World Public Sector Report 2003: E-government at the
Crossroads Charting and Bridging Digital Divides: Comparing Socio-economic,
Gender, Life Stage, and Rural-Urban Internet Access and Use in Eight
Countries. University of Toronto, Canada, October 2003. International E-government programmesAustralian Government Information Management Office Victoria (Australia) eGovernment Resource Centre Office of E-government, Western Australia Italy Korea The Netherlands Singapore UK E-government Unit USA E-Government Initiatives |
