References

Cullen, R., & Hernon, P. (2004). Wired for Well-being: citizen's response to e-government. A report presented to the E-government unit of the state services commission.

Isociety (2003, July). SmartGov: renewing electronic government for improved service delivery. London: Author. Retrieved June 11, 2004 from the World Wide Web:www.theworkfoundation.com

Larsen, E., & Rainie, L. (2002). The rise of the e-citizen: how people use government agency's web sites. Washington: Author. Retrieved August 11, 2004 from the World Wide Web: www.pewInternet.org/

Parr, V., & Yamine, M. (2003). Government online: a national perspective 2003: New Zealand. Report prepared by TNS for E-government unit, New Zealand government.

UN (2003). United Nations division for public economics and public administration. Benchmarking E-government: A global perspective-assessing the progress of the UN member states, 2001, Author: Retrieved from the World Wide Web 17 August 04. www.unpan.org/e-government/Benchmarking 20E-gov 202001.pdf.

West, D.M. (2004). E-government and the transformation of service delivery and citizen attitudes. Public administration review64(1), pp. 15-27.