Acknowledgements

Firstly, we would like to thank the State Services Commission for the opportunity to undertake this research. This project represents a valuable opportunity to gain a greater understanding of the use of government information and services, which will have practical applications.

We are grateful for the efforts of the Survey Research Unit staff, particularly Sharon Henaghan. We also appreciate the support provided by staff of Auckland UniServices Ltd.

Finally, thanks are due to the 5005 people who completed interviews.