The Big Picture - Where is E-government Taking Us?
- Within this section:
- Phase 1 - Web presence
- Phase 2 - Interaction
- Phase 3 - Transaction
- Phase 4 - Transformation
Many countries including New Zealand are using a four-phase model of the development of e-government to inform their long-range planning.
Phase 1 - Web presence
Basic information is available to the public on government websites.
Phase 2 - Interaction
More extensive information, forms for downloading and email communication are available to the public on government websites.
Phase 3 - Transaction
Self-service applications are available so people can complete entire transactions online.
Phase 4 - Transformation
Government service delivery is increasingly integrated across organisation boundaries (levels of government and potentially across government, the non-government sector and the private sector). [ Based on GartnerGroup Research Note: Gartner's Four Phases of E-government Model. © GartnerGroup, November 2000 ]
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