What e-government will look like

E-government will have been achieved when the following features are manifest:

Seamless access

Customers will not need to know how government is organised, what a department or agency does, or whether central or local government exercises a particular function.

Multiple access channels

Customers who choose not to use online services will still be able to interact with government using traditional channels (for example, going into an office).

Anywhere, anytime

All government services which can be practically and legitimately delivered electronically should be available anywhere, anytime.

Seamless back office

E-government will be based on an integrated electronic service delivery platform.

Common infrastructure

Integrated service delivery will require seamless business processes and technologies that can inter-operate.

Integration mechanisms and tools

Software applications and data must support the integration of common business processes.

Government processes and systems will be based on e-technology

For example, the use of common e-billing and e-procurement solutions will be well established.

Easy access to information

New technologies and active management of information resources will provide easier, more reliable and predictable access to government.

Easy feedback to government

Electronically delivered services will allow easy feedback on content, quality and satisfaction.

Open and inclusive policy development processes

New technologies will allow increased consultation and discussion between government, people and business.

Authentication

The technology will protect customers' information and privacy by ensuring people accessing information or a service are who they claim to be.

Privacy

People's privacy will be maintained and respected.