E-government activities
The activities below build on central and local government's achievements so far in using technology to change the way government works. Included are activities by sectors and agencies working individually or together as well as all-of-government activities led or facilitated by the State Services commission.
Convenience and satisfaction
1. Delivering government services
Agencies provide transformed service delivery through online services that are user-centred, convenient, integrated, proactive, inclusive, and efficient.
- Central and local government agencies continue to design, build, and launch services enabled by technology.
- Undertake research into the design and delivery of services to meet user needs, including the extent of user engagement.
- Provide readily accessible information on e-government initiatives to share agency experiences.
- Develop approaches to promote the uptake of government online services.
- Report on the achievement of the 2007 milestone that technology will be integral to the delivery of government information, services, and processes.
2. Enabling variety in delivery
Access to government services and information reflects the varying needs of New Zealanders and their families, and businesses.
- Use a channel framework to help design and deliver services.
- Address issues relating to the use of NGOs and other intermediaries to help New Zealanders access government services.
3. Adding value to information
People know government information is well-managed and they can readily access digital content and heritage held by government.
- Review the Policy Framework for Government-held Information.
- Develop guidelines for managing intellectual property for ICT applications and data holdings.
- Continue to develop and implement gateways to information resources held or linked by government, e.g. Archway, NZLive.com, Te Ara, Te Kete Ipurangi, Matapihi, NZhistory.net.nz.
- Enable effective use of all channels for delivering digital content, e.g. digital broadcasting.
4. Providing authoritative data
Authoritative government registries and other databases mean each provides a single source of data that can be used across government, and that can be accessed to inform policy development and public engagement.
- Develop and implement authoritative databases for government-held information.
- Improve the data quality of existing authoritative databases.
- Develop and implement standards for data and access to authoritative databases.
- Address issues relating to privacy and authentication in the management and availability of authoritative databases.
Integration and efficiency
5. Delivering value for money
Using technology adds value for both users and government. Identify and use opportunities to achieve synergies and ensure technology is used efficiently and effectively.
- Review the guidelines for managing and monitoring major IT projects.
- Assess options for consolidating ICT infrastructure across government.
- Promote syndicated procurement of ICT capability across government.
- Research and measure the benefits to agencies and users of using technology to deliver government services.
6. Building standards and interoperability
Government adopts and uses common standards to ensure agencies and their partners can work together, and users can access government services and information.
- Develop and implement a government federated enterprise architecture
- Manage and promote the E-government Interoperability Framework (e-GIF).
- Continue to develop standards to support e-government service delivery initiatives.
7. Building the foundational infrastructure
Government gains technology efficiencies by developing, managing, and operating common tools and networks which enable collaboration and cost-effective service delivery.
- Manage the operational delivery of all-of-government ICT infrastructure and services.
- Provide and promote all-of-government authentication services.
- Implement and enhance the Government Shared Network.
8. Addressing collaboration
Legislation, administrative practices, and organisational cultures allow data and information to be exchanged and used, and support the governance and funding of technology-based initiatives.
- Develop and apply models for governance of shared ICT initiatives.
- Review approaches to funding and prioritising cross-agency technology projects and activities.
- Undertake an assessment of issues affecting the exchange of information between agencies.
9. Providing collaborative tools
State servants are given collaborative tools to enhance communication and professional development, and allow them to work and share in cross-agency projects and activities.
- Promote and enhance the Public Sector Intranet.
- Promote and enhance Shared Workspaces.
- Develop tools to promote collaborative working and learning.
10. Fostering innovation and the use of technology
State servants know how technology can help them deliver better government outcomes and contribute to a dynamic work environment.
- Support research and the development of tertiary courses and programmes to raise awareness of how technology can be used in government.
- Continue publishing case studies describing how technology has been used successfully.
- Provide business case guidelines for e-government initiatives.
- Develop and apply e-learning tools.
11. Building ICT professionalism
Foster the development of a competency and skills framework and culture for government ICT professionals.
- Provide professional training and skills development through tertiary institutions.
- Provide support for communities of interest of ICT professionals.
Trust and participation
12. Enhancing public engagement
People are able to contribute online to government policy and service design, development, and delivery and interact with government.
- Develop a framework for building online participation.
- Identify opportunities for elected representatives in central and local government to use technology.
- Research and use participation and engagement tools and their application by New Zealanders, including innovative web applications (Web 2.0).
13. Strengthening trust and security
People are confident that accessing New Zealand government online is secure and trust that government-held information is protected from security threats.
- Ensure government's use of technology protects privacy and so maintains trust in online channels.
- Maintain effective Internet security practices.
- Strengthen the security of critical infrastructure.
- Continue initiatives to support Internet safety in homes, schools, and businesses.
- Protect the integrity of government information by implementing principles and policies for using Trusted Computing/Digital Rights Management.
- Respond to spam and other Internet security issues through legislation and in other ways.
14. Managing the govt.nz space
People have ready access to reliable, authoritative and trusted government information and services across the Internet.
- Manage the govt.nz domain to promote trust.
- Develop the www.govt.nz portal.
- Review emerging technologies, including search, to assess how they can best be used to provide access to government information and services.
- Develop standards and guidelines to encourage collaboration in the govt.nz space.
