Road to success
Vision
Enabling transformation – making government work for you
Milestones
By 2007, information and communication technologies will be integral to the delivery of government information, services, and processes.
By 2010, the operation of government will be transformed, as government agencies and their partners use technology to provide user-centred information and services and achieve joint outcomes.
By 2020, people’s engagement with the government will have been transformed, as increasing and innovative use is made of the opportunities offered by network technologies.
Characteristics of success
The broad characteristics marking out successful e-government are:
- Convenience and satisfaction: People have a choice of channels to government information and services that are convenient, consistent, easy to use, and deliver what they want in a way that suits their needs.
- Integration and efficiency: Information and services are integrated, packaged, and presented to minimise cost to government and users, and improve results for people, businesses, and communities.
- Trust and participation: Government information is authoritative, reliable, and secure, and people and government are willing to share it across organisational and sector boundaries; people are better informed and better able to partner with government in delivering outcomes.
Measuring success
The evaluation process outlined in the State of the Development Goals Report, published by the State Services Commission in July 2006, will provide the basis for evaluating progress in achieving the milestones for 2007 and 2010.
This E-government Strategy views transformation not as a specific end point, which is concretely defined and measured, but as a process of ongoing change and improvement in government’s ability to meet its strategic intentions and obligations to New Zealanders.
Matapuna Dictionary System - Te Taura Whiti I Te
Reo Maori (Maori Language Commission)
The first web-based open source dictionary written in an indigenous
language and made available under public licence so that other groups
may use it for their own languages.
- 2004 Computerworld Award for Excellence in the Use of IT in
Government
To help understand what transformation can mean, and how we can gauge the extent to which it has been successful, the evaluation will look at questions like:
- Are New Zealanders able to achieve the results they need, without searching across many agencies?
- Can New Zealanders get consistent service whichever combination of channels they use to engage with government?
- Can New Zealanders provide information to government just once, or do they have to provide the same information many times to different agencies?
- Do workers in State agencies work with colleagues across the sector to put results for New Zealanders ahead of individual agency interests?
- Are they drawing on the best examples of learning and development and tools from across the government sector?
- Are mechanisms being developed for agencies to work together and share information and research?
- Are infrastructure and systems supporting collaboration and partnership?
- Are New Zealanders using the services provided by agencies, and are barriers to access being reduced?
- Are New Zealanders finding the government services intended for them?
- How much do agencies know about the experience of service users and do they use this knowledge to improve service delivery?
- Do New Zealanders have confidence in the integrity of government agencies and workers?
Personal Properties Securities Register -
Ministry of Economic Development
Online register meeting the diverse needs of NZ businesses whilst
complying with legislation & reducing compliance costs.
- 2003 Computerworld Award for Excellence in the Use of IT in
Government
